Patent for Sale:Task Matching Technical Support Services over a Network
Technically skilled people enroll and list their individual skill set. These skill sets are stored and form a key component for the criteria searched when users who require assistance are looking for help.
The connectivity from a technician's computer to user's computer, is built upon internet based technology. A user has overall decision and control of what computer content or applications are accessed.
Prior to connectivity the user and technician communicate via text based messaging (instant online chat) prior to and during their connected state.
Computer users can find skilled people to get the assistance they require on demand.
In essence the patent provides an engine that allows the coming together of people unknown to each other to resolve problems, while providing them all the necessary means for remote support and payment.
The Problem Solved by the Technology
How the Technology Solves the Problem
Class 705: Data Processing:Financial, Business Practice, Management, Or Cost/Price Determination
This is the generic class for apparatus and corresponding methods for performing data processing operations, in which there is a significant change in the data or for performing calculation operations wherein the apparatus or method is uniquely designed for or utilized in the practice, administration, or management of an enterprise, or in the processing of financial data. It also provides for apparatus and corresponding methods for performing data processing or calculating operations in which a charge for goods or services is determined.Subclass 29: Itemization of parts, supplies, or services (e.g., bill of materials)
Class 715: Data Processing: Presentation Processing Of Document
This class provides for data processing means or steps wherein a) human perceptible elements of electronic information (i.e., text or graphics) are gathered, associated, created, formatted, edited, prepared, or otherwise processed in forming a unified collection of such information storable as a distinct entity, b) a users interaction with a computer system is used to control the presentation of display data; such interaction is interpreted and used by a data processor or computer architecture wherein system level elements of computation or data processing techniques are used prior to use with or in a specific display system, or c) a small program takes over a display screen if there are no keystrokes or mouse movements for a specified duration.Subclass 705: Help presentation
Class 717: Data Processing: Software Development, Installation, And Management
This class provides for software program development tool and techniques including processes and apparatus for controlling data processing operations pertaining to the development, maintenance, and installation of software programs. Such processes and apparatus include: processes and apparatus for program development functions such as specification, design, generation, and version management of source code programs; processes and apparatus for debugging of computer program including monitoring, simulation, emulation, and profiling of software programs; processes and apparatus for translating or compiling programs from a high-level representation to an intermediate code representation and finally into an object or machine code representation, including linking, and optimizing the program for subsequent execution; processes and apparatus for updating, installing, and version management of developed code.Subclass 173: Including downloading